We would like to thank you for choosing Segmentio theme. Segmentio is the perfect WordPress Theme for Marketing, SEO, Creative Agency, Social Media, Startup or a digital marketing agency. Now let’s jump to the theme presentation.


There are system requirements in order to install and setup Segmentio theme and its components properly. Make sure that you are running the latest version of WordPress, PHP version 7.0 or higher and MySQL version 5.7 or higher. We also recommend the following PHP configuration limits:

Recommended PHP configuration limits

  • upload_max_filesize = 32M
  • post_max_size = 32M
  • max_execution_time = 300
  • max_input_time = 300
  • memory_limit = 256M

Please contact your server provider to verify your current PHP limits and have them set it up again if needed.

Note: Once you successfully install and activate Segmentio theme, Segmentio Dashboard will be added to your WordPress menu. You can verify those requirements under Segmentio > System Status

1.2.What’s Included

After purchasing Segmentio theme on themeforest with your Envato account, go to your Download page. You can choose to download Segmentio theme only (Installable WordPress file only) or the entire Segmentio theme package which contains the following files:

  • Segmentio theme: An installable WordPress theme zip file.
  • Documentation: A link to this documentation.


You can install Segmentio theme via 2 ways: Via WordPress or via FTP

2.1.Installation via WordPress

Follow these steps below to install Segmentio theme via WordPress:

Step 1. Visit Dashboard > Appearance > Themes > Add New.

Step 2. Click Upload Theme.

Step 3. Browse segmentio.zip file on your computer and click Install Now.

Step 4. Activate Segmentio theme.

Step 5. Install and activate Thim Core plugin of Segmentio that required for importing demo data.

2.2.Install theme via FTP

Follow these steps below to install Segmentio theme via FTP:

Step 1. Login your FTP account via FTP software to access your host web server.

Step 2. Extract segmentio.zip file.

Step 3. Upload the extracted folder segmentio to wp-content/themes folder.

Step 4. Activate Segmentio theme in Dashboard > Appearance > Themes.

Step 5. Enable Thim Core to activate the core of Segmentio and start importing demo data process.

2.3.Install plugins and import demo

After the theme successfully installed and activated, you will see the Segmentio theme dashboard with our welcome message. Click ‘Next step’ and follow the instructions to set up your site:

Step 1. Name your website and set the description.

Step 2. Log into your Envato account to be able to download the required plugins for the theme. You must not skip this step.

Step 3. Install and activate required and recommended plugins for the theme.

There will be times that some of the plugins fail to install due to internet loss and you will see the error message ‘You can try again later’. Simply choose the plugins and click install and activate again

Step 4. Choose page builder then choose a demo and import into your site:

You can also import any specific pages from the demo. Please go to our support forum and we will send you the file of those pages and the guide of how to import.


This section will guide you how to customize parts of Segmentio.


This is for customizing Logo, Layouts, Styling, Typography and Extra Features of Page.

Logo: Change Logo, Sticky Logo, Logo Width, Site Icon for Site

Layouts: customizing Site Layouts, Archive Layouts, Single Layouts and Page Layouts

Styling: customizing Primary Color, Second color, Button color, Background type, Box Layouts Box Shadow.

Typography: customizing Body Font, Headings Font and Heading.

Extra Features: customizing Loading Icon and enable/disable extra features: RTL support, Smooth Scrolling, Open Graph Meta tags, Back to Top, Google Theme, and Preload.


This is for customizing Layouts, Top Bar, Main menu, Sub Menu and Sticky Menu.

Layouts: customizing Header Layouts, Header Position and Background Color.

Top Bar: customizing for displaying Topbar, Line after Topbar, Topbar Fonts and Background Color.

Main menu: customizing Fonts and Text Color Hover.

Sub Menu: customizing Background Color, Text Color and Text Hover Color.

Sticky Menu: customizing for displaying Sticky menu on Scroll and its style.



3.3.Page Title

This is for customizing Page Title settings, Title settings and Page Breadcrumb settings

Page Title Setting: customizing turn on/off Page Title and Parallax.

Title: customizing Background (Image/ Color/ Color opacity) and Title Style (Height/ Padding Top/ Font size…).

Page Breadcrumb: customizing Breadcrumn Icon and Font.


This is for customizing Archive Page, Settings, Layouts, Meta Tags and Social Share of Blog.

Archive Page: customizing for displaying Page Title, Breadcrumb and Background (Image/ Color/ Color Opacity).

Settings: customizing Blog Style, Blog Column, displaying Featured Image, Comments and Related Posts.

Layouts: customizing Blog Archive and Blog Single Layouts.

Meta Tags: customizing displaying Author, Date, Category, Tag and Comment Number

Social Share: customizing displaying and sortable Button Sharing.


This is for customizing Archive Portfolio and Layouts of Portfolio.

Archive Page: customizing for displaying Page Title, Breadcrumb and Background (Image/ Color/ Color Opacity).

Layouts: customizing Layouts for Portfolio.


This is for customizing Single Service and Layouts of Service.

Single Service: customizing for displaying Page Title, Breadcrumb and Background (Image/ Color/ Color Opacity).

Layouts: customizing Layouts for Service page.


This is for customizing Sidebar Title Fonts and Widget Margin Bottom.


This is for customizing Logo, Position and Color of Page on Mobile.


This is for customizing Menus. There are two required menus: Primary menu and Copyright menu. You can add your own menus.


This is for customizing Widgets areas including Topbar, Right menu, Footer Top, Footer Sidebar.


You can update Segmentio theme via 2 ways: via Thim Core and via FTP.

4.1.Update via Thim Core

Thim Core plugin allows to update theme without resetting your settings and customization. However, you should always backup your files and databases before updating.

Follow these steps below to update Segmentio theme via Thim Core:

Step 1 – Visit Segmentio > Dashboard and login with your Envato account.

Step 2 – Click Update now.


4.2.Update via FTP

Follow these steps below to update theme via FTP:

Step 1. Log into your Envato account on themeforest. In your Download page, find Segmentio theme and choose the Installable WordPress Theme.

Step 2. Login your FTP account via FTP software to access your host web server. Navigate to wp-content/themes folder to backup your current segmentio folder if needed. The contents on your site will not be lost but if you have modified the code then the changes will be lost. You have to modify them again after updating.

Step 3. Extract segmentio.zip that you downloaded from themeforest

Step 4. Upload new theme folder segmentio to wp-content/theme to override the existing files.


Before submitting a ticket on our support forum, please do all the following requirements:

  • Refer documentation.
  • Read changelog and make sure that your site is running the latest version of Segmentio theme.
  • Clear caches after changing any setting on your site.

Check our Knowledge Base and FAQs below to find out the answer for some common questions:

Check our Knowledge Base and FAQs below to find out the answer to some common questions:

How to get license key of included premium plugins (SiteOrigin Page Builder and Revolution Slider)?

You are able to use included premium plugins such as SiteOrigin Page Builder and Revolution Slider for free when you purchase our themes on ThemeForest. You don’t have to buy your own license to use these plugins.

As a policy from the plugin’s author, you will not get updates directly from them. But you will always get the latest version of SiteOrigin Page Builder and Revolution Slider when we update the theme. We ensure that they are always compatible with our theme.

Will customization be lost if I update the theme?

No, your customization in Appearance > Customize will not be lost when you update the theme. Only the code modifications in the original theme files will be lost and that’s why you should deploy in child-theme.

Customization cannot be saved?

When you make changes in Appearance > Customize setting but the changes cannot be saved, there are some common reasons:

  • Server error – “500 Internal Server”: Read this to know about the error and how to fix it.
  • Users of server (e.g Apache, Nginx) cannot write file: Let chmod file style.css and config.less (all in the theme directory) be 777.
  • Your PHP version is outdated: update PHP version 7.0 or higher.

There are also sticky tickets we post on our support forum. If you cannot find the answer for your problem, don’t hesitate to contact us by submitting a new ticket.


When purchasing our themes, you will receive free 6-month support service for problems regarding the theme. Once your free support service expires, you can renew your support service to 12 months. But no matter whether your support service expires or not, you always receive free life-time updates for the theme and plugins.

We really care about our customers and guarantee to response to all questions within 48 hours since your support ticket is created.

Regarding the requests about Customization and 3rd-party plugins, we provide a Customization Service at a fee.

6.1.Support Forum

ThimPress forum is our main resource for supporting customers. To reach us:

Step 1. Click here to create your account. We will ask for your Themeforest purchase code.

Step 2. Go to Segmentio support forum and create your topic.