When purchasing our themes, you will receive free 6-month support service for problems regarding the theme. Once your free support service expires, you can renew your support service to 12 months. But no matter whether your support service expires or not, you always receive free life-time updates for the theme and plugins.
We really care about our customers and guarantee to respond to all questions within 48 hours since your support ticket is created.
Regarding the requests about Customization and 3rd-party plugins, we provide a Customization Service for a fee.
ThimPress forum is our main resource for supporting customers. To reach us:
Step 1. When you purchased AcademyLMS, you will be automatically granted an account and added to AcademyLMS support Forum
Step 2. Go to AcademyLMS support forum and create your topic.
Before submitting a ticket on our support forum, please do all the following requirements:
- Refer documentation.
- Read changelog and make sure that your site is running the latest version of Course Builder theme.
- Disable all 3rd-party plugins because they may be the reasons causing issues.
- Clear caches after changing any setting on your site.