Before submitting a ticket on our support forum, please ensure that you meet all the following requirements:

  • Refer documentation.
  • Read changelog and make sure that your site is running the latest version of Hairsalon WP.
  • Disable all 3rd part plugins because sometimes they’re the reasons causing the issues.
  • Clear all the caches after changing any settings in your site.

And check out our Knowledge Base and FAQs below to find out the answer for your question.

Will customization be lost if I update theme?

No, your customization in Customize panel will not be lost if you update theme. Only the coding modification in original theme’s files will be lost and that’s why you should deploy in child theme.

Theme Options can not be saved

When you make some settings in Customize panel but the changes can not be saved. There are some common following reasons:

  • It’s due to your server error “500 Internal Server”. Read here to know about the error and how to fix it.
  • User of server (e.g Apache, Nginx) can’t write file. Let chmod file style.css and config.less (all in the theme directory) is 777.
  • Your PHP version is outdated. PHP version 7.0 or higher is recommended.

There are also some sticky tickets we posted in purchased theme support forum. Please take a look these tickets. In case you can not find out the answer, don’t hestitate to let us know by submitting a ticket.