Before submitting a ticket on our support forum, please ensure that you meet all the following requirements:

  • Refer documentation.
  • Read changelog and make sure that your site is running the latest version of Mag WP.
  • Disable all 3rd part plugins because sometimes they’re the reasons causing the issues.
  • Clear all the caches after changing any settings in your site.

And check out our Knowledge Base and FAQs below to find out the answer for your question.

Will customization be lost if I update theme?

No, your customization in Customize panel will not be lost if you update theme. Only the coding modification in original theme’s files will be lost and that’s why you should deploy in child theme.

Customize can not be saved

When you make some settings in Customize panel but the changes can not be saved. There are some common following reasons:

  • It’s due to your server error “500 Internal Server”. Read here to know about the error and how to fix it.
  • User of server (e.g Apache, Nginx) can’t write file. Let chmod file style.css and config.less (all in the theme directory) is 777.
  • Your PHP version is outdated. PHP version 7.0 or higher is recommended.

There are also some sticky tickets we posted in purchased theme support forum. Please take a look these tickets. In case you can not find out the answer, don’t hestitate to let us know by submitting a ticket.

How to active or update premium included in theme

You can use included premium plugins such as Visual Composer free when you purchase and download our themes from ThemeForest. So you don’t need to buy your own licenses to use these plugins.

However, as a note from that plugin’s author, you (theme buyer) can not active and directly get support from them. So please don’t try to active these plugins by using theme’s purchase code.

Please don’t worry if you see warning messages about the plugin license activation or update required. You will always get the latest version of Visual Composer…when we update the theme. We will test these plugins before send it to you to make sure there are no conflicts with our themes.