Check our Knowledge Base and FAQs below to find the answer for some common questions:

How to enable Register option in Top Bar?

Visit Dashboard >> Settings >> General >> enable ‘Anyone can register

Can I sell course via WooCommerce system?

To use WooCommerce system for the courses:

– Install LearnPress – WooCommerce Integration plugin (Dashboard >> Course Builder >> Plugins).

– Visit LearnPress >> Settings >> Payments >> enable option “WooCommerce payments”.

– Enable the payments in Dashboard >> WooCommerce >> Settings.

For more knowledge base, find here.

What if I already have Eduma theme ?

Eduma and Course Builder theme share the same LMS features and functionalities, thus you can switch between the two without affecting LMS data. (we also have a blog about the difference between Eduma and Course Builder here)

  • If you already have your website using Eduma theme and want to change to Course Builder theme:
    First, deactivate all the plugins on your site. Then install and activate Course Builder theme (instruction above).
    Your site is now using Course Builder theme and current LearnPress data should be preserved, no more action needed.
  • If you have two different sites using Eduma on one and Course Builder on another and you want to transfer LearnPress data from one to another:
    We provide a FREE plugin called Export/Import that helps to transfer LearnPress data including courses, lessons, and quizzes from one to another website. You can check the plugin usage here

Theme Installation Error?

1. “The package could not be installed. The theme is missing the style.css stylesheet“: this occurs when you try to upload the full zip file that includes sample data, documentation, etc. Please make sure you are uploading only the installable theme which is called course-builder.zip. For more information about this, check Envato help center here

2. “Are you sure you want to do this?“: this can occur due to several reasons:

  • PHP memory limit is too low (here is how to increase PHP memory limit).
  • You are trying to upload the full zip file instead of just the installable theme
  • The upload_max_filesize isn’t large enough. You need to update your php.ini file to increase the value

3. “#005_FILE_NOT_FOUND“: Since we no longer include demo data in the theme folder (for smaller theme package size), if you encounter this 005 error when importing demo data, please try the following solution:

  • Visit Dashboard > Plugins and make sure Thim Core plugin is up-to-date
  • Visit Course Builder > Plugins and find Thim Course Builder plugin. Try to install and activate this one again.

Customization cannot be saved?

When you make changes in Appearance > Customize setting but the changes cannot be saved, there are some common reasons:

  • “500 Internal Server”: Read this blog to know how to fix it.
  • Users of server (e.g Apache, Nginx) cannot write file: let chmod file style.css and config.less (in theme directory) be 777.
  • Your PHP version is outdated: update PHP version 7.0 or higher.

Will customization be lost if I update theme?

No, your customization in Appearance > Customize will not be lost when you update the theme. Only the code modifications in the original theme files will be lost and that’s why you should deploy in child-theme.

How to customize the registration confirmation email?

You can customize the default welcome email sent by WordPress by using a 3rd party plugin called  SB Welcome Email Editor.

How to improve site speed?

We have a blog about what affects site speed and how to improve site speed. Please check it here

How to translate my site?

We usually recommend using Loco Translate plugin. Check this guide to know how to translate your site and also how to troubleshoot if the translation does not show

How to get license key of included premium plugins Visual Composer?

You are able to use included premium plugins such as Visual Composer for free when you purchase our themes on ThemeForest. You don’t have to buy your own license to use these plugins.

As a policy from the plugin’s author, you will not get updates directly from them. But you will always get the latest version of Visual Composer when we update the theme. We ensure that they are always compatible with our theme.

There are also sticky tickets we post on our support forum. If you cannot find the answer for your problem, don’t hesitate to contact us by submitting a new ticket.